Who we are
Vitalflow Creative provides website, software and related digital services. For questions about this notice or your information, email james@vitalflowcreative.com.
Information we collect
If you contact us, we receive the name, email address and message you provide. Please avoid including sensitive personal information in an enquiry. If you choose WhatsApp, your message is handled through WhatsApp under its own privacy terms.
Our hosting and security providers may process technical information such as your IP address, browser information and request details to deliver and protect the site. With your permission, Google Analytics collects information about visits and interactions. See our cookie policy.
How and why we use it
We use enquiry details to respond, discuss your needs and take steps towards a possible project. Depending on the circumstances, our lawful basis is taking steps at your request before entering a contract or our legitimate interest in responding to enquiries and running our business. We use technical information for our legitimate interest in site security and operation. Optional analytics relies on your consent, which you can withdraw through cookie settings.
Who helps us
Cloudflare hosts and protects the website and provides Turnstile verification. Resend delivers contact-form enquiries to our email inbox. Google provides analytics when you accept it. These providers process information as needed to provide their services; their processing may involve locations outside the UK. Contact us for more information about international transfers.
How long we keep information
We retain enquiries for as long as reasonably needed to respond, manage a potential or ongoing relationship, meet legal obligations and handle disputes. The period depends on the nature of the enquiry and any subsequent work. You can ask us about the retention of your information using the email address above.
Your rights
Depending on the circumstances, you may have rights to access, correct or erase your information, restrict or object to its use, or receive a copy in a portable format. You may withdraw consent where processing relies on it. To exercise a right, contact us. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
Changes
We may update this notice as our practices change. The date at the top shows when it was last updated.